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Backorder Terms & Conditions

Backorder Policy

At Tile On, we work closely with our manufacturing partners to maintain reliable product availability. However, due to high demand or production schedules, certain items may occasionally become temporarily backordered.

This policy outlines how backorders are handled and what customers can expect.

What is a Backorder?

A backorder occurs when a product is temporarily out of stock but scheduled to be restocked or produced again.

When this happens, your order will be reserved and fulfilled as soon as inventory becomes available.

Our team works diligently with our suppliers to minimize delays and ensure timely fulfillment whenever possible.

Backorder Notifications

If an item in your order becomes backordered, our team will notify you as soon as possible with an updated estimated shipping timeframe.

Estimated availability dates are based on information provided by manufacturers and may occasionally change due to:

  • Production schedules

  • International shipping delays

  • Supply chain factors beyond our control

Shipping of Backordered Items

Backordered products will ship as soon as inventory becomes available.

Depending on the order size and product availability:

  • Backordered items may ship separately from the rest of your order, or

  • The entire order may ship once all items are available

Customers will receive a tracking confirmation once the shipment has been dispatched.

Early Availability

In some cases, materials may become available earlier than the estimated restock date. If this occurs, your order may ship sooner than originally expected.

Refusing an early shipment may result in additional shipping or storage charges, which would be the responsibility of the customer.

Project Planning Considerations

Because tile is often used for scheduled installations and construction timelines, we strongly recommend confirming product availability before placing large or time-sensitive orders.

Our customer support team is always available to assist with:

  • Inventory verification

  • Lot availability

  • Production timelines for larger orders

Order Cancellations for Backordered Items

If you wish to cancel a backordered item, please contact our team as soon as possible.

Cancellation requests are subject to our standard cancellation policy, including applicable processing or restocking fees depending on the order status.

If the product requires custom production or a special manufacturing run, the order may be subject to the Custom Production Policy, which may include cancellation restrictions.

Need Assistance?

If you have questions regarding product availability or backordered items, our team is happy to assist.

Tile On Customer Support
support@tileon.com